DELIVERY & RETURNS
Delivery & Returns
Jack Murphy Outdoor Ltd.
We currently only deliver to the Republic of Ireland, UK and the EU.
We do not deliver to P.O. Boxes.
Orders will be processed up until December 20th, though delivery cannot be guaranteed before Christmas.
Orders placed after the 20th, or over the festive period may be subject to fulfilment delays.
Standard Shipping Costs & Delivery Times
|Area||Shipping Cost||Standard Delivery Time|
|Republic of Ireland||€4.95||Please allow 5 – 10 working days|
|UK & Northern Ireland||£7.95||Please allow 5 – 10 working days|
|EU Countries||€9.95||Please allow 5 – 10 working days|
FREE SHIPPING on Orders over €50/£40
Orders will not be shipped until funds have been cleared; please allow 1-2 working days for this.
Jack Murphy Outdoor Ltd cannot be held liable for any delays or additional charges caused by customs clearance or duties.
Online Cancellation Policy
Under the distance selling regulations, customers have up to 7 working days after receiving their delivery to cancel their order (with the exceptions of perishable or made to order goods). We can change or cancel an order at any time before dispatch. If the order has already been dispatched when a customer cancels, the customer can return the goods to Jack Murphy and receive a refund (excluding delivery cost) once the return conditions detailed below are met.
We are happy to exchange or refund purchases within 28 days of delivery*. If for any reason you are not satisfied with your order upon receiving it please complete the returns form (below) and send by post to:
Jack Murphy Clothing, IDA Industrial Estate, Stephenstown, Balbriggan, Co Dublin, Ireland
Please have the following information ready to complete the returns form (click here to download form):
- Original Order Number
- Product to be Returned
- Reason for Return
- Preference for Refund or Exchange
- If exchange is preferred the details of preferred replacement product must be specified
Refunds will be credited according to the original method of payment (excluding delivery cost). Returned goods will only be accepted if they are sent back in fully resalable condition, including any tags, labels and product packaging, all of which must be fully intact. We reserve the right to refuse an exchange or refund if goods are not returned in saleable condition.
*Sale items must be purchased within 14 days to receive a refund.
How to Return Goods
Online purchases may be returned by post to the following address:
Jack Murphy Outdoor Ltd
Online Sales – RETURNS
Jack Murphy House
Stephenstown Industrial Estate
The following criteria must be met when returning goods:
- Goods must be returned in their original packaging in resalable condition
- Goods must be accompanied by a fully completed returns form which can be downloaded here.
- Goods may be sent back by post. We recommend you obtain a proof of postage.
In the unlikely and unfortunate event that an order is faulty, incorrect or incomplete please accept our apologies and notify us at firstname.lastname@example.org within 24 hours of receipt.
Then follow the returns procedure as detailed above and we will endeavour to rectify the problem as quickly as possible.
Frequently Asked Questions
Do I have to pay for postage if I am returning or exchanging an item?
Yes, you will have to pay the return postage on any items that you return for a refund or exchange. However we are happy to post you out a different style or size for free if you are exchanging a garment. You will be required to pay the postage on any subsequent exchange of that item.
What if I am exchanging an item for another style that is a different price?
We will refund the price difference between your item and a cheaper one, or will require that you pay any additional money owed on a more expensive item.
What happens if my order comes in two deliveries? Will I be charged for postage twice?
No, you only pay one postage cost per order.